What exactly does my warranty include?
- Every purchase made direct from Soundbass will automatically include a 12-month warranty.
- If a product is found to be faulty or defective within 12 months, we will offer a free replacement.
What is not included in the warranty?
The warranty does not cover the following:
- Intentional damage
- Damage caused by dropping the product or mistreatment
- Damage caused by attempting to repair or adapt the device by yourself or a third party
- Faults or damage that may arise due to normal wear and tear
Please note: If the device received has one of the above issues, the warranty would be considered void and we would not be able to accept the return. For more information about the returns process please go to the returns & refunds page.
In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us via email direct message on Amazon or at firstname.lastname@example.org or chat